Shipping & Delivery
Guide on Shipping & Delivery Matters for orders placed with Ownlikes.
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Based on urgency and order volume, we have different delivery options for our shoppers!
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To have best deal, consolidate your order early and buy more per order.
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If you need help or advise, chat with us to find out more!
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Hope you receive our items soon!
From Ordering to Receiving
01.
Order Placed +
Payment made
02.
Ownlikes process order
03.
Parcel is ready for collection.
04.
Delivery Information updates.
05.
Parcel out for delivery.
SHIPPING & DELIVERY POLICY
[Step 1 & 2 : Order placed]
Ownlikes usually process orders placed with payment received before 1pm will be processed on the same working day.
[Step 3 & 4 : Parcel Ready]
Parcel that has ex-stock may be ready within 1-3 working days upon confirmation of order.
Updates will be provided to update delivery/self-collection.
Depending on type of delivery/shipping, tracking number for order may be provided later.
[Step 5: Order Delivered]
Actual order delivery date depends on the services selected upon cart check out page.
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Please note that any changes to your order after confirmation/payment made will only be attended to at our best efforts. If your order has already been processed, we will not be able to accommodate requests for
changes in order/exchanges of items/cancellation.
This applies for changes in delivery addresses/additional special requests as well.
Contact us via Whatsapp at (65) 8714 1885 for urgent requests. We shall do our best.
Note:
"OwnShop" refers to online store on our website at: Ownlikes.com.sg/OwnShop only.
All prices indicated here are not inclusive of GST.
1) Delivery by OwnLikes
Current Local Delivery of SGD 15-25/trip applies
for all order value below SGD 250.
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[ FREE DELIVERY ] by Ownlikes' OwnCrew
for order value more than SGD 250
before GST for one delivery address.
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Default: 1 order = 1 address.
Additional fees applies for delivery to more than one location.
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​​​​​​​​​​​​​​You will receive notification (email/call/whatsapp) from us to update you on your order status:
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Payment received
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Order confirmed
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Order shipped out of warehouse - with our delivery team.
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Order delivered
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Please ensure that there will be some one to receive orders delivered. We do accept contactless delivery.
Ownlikes Pte. Ltd. will not be liable for any missing/damaged goods delivered due to such arrangements.
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Note: there will not be any tracking number for this delivery. Updates will be via contact provided with order.
Type of Ownlikes Delivery | Time | Delivery Fees |
|---|---|---|
Budget SG | 5-7 working days | SGD 15/trip |
Standard SG | 1-3 working days | SGD 20/trip |
Priority / Express SG | Same/Next Working Day | SGD 25/trip |
2) Order via NinjaVan / DHL
Affordable deliveries by other logistics company like Ninjavan and DHL for buyers to choose for order placed directly with OwnShop.
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Shipping Tracking Number will be updated for your order once tracking number is available.
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Ninja Van Rate Card
​Delivery time: 1-3 working days​
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​​​​​​DHL Rate Card
​Delivery time: by end of next working day
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For delivery matters, drop us an email with your order ID for assistance.
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For urgent queries, please drop us a whatsapp at (65) 8714 1885
with your order ID.​
Size of parcel | Delivery Fees |
|---|---|
Extra Large | SGD 12/trip |
Large | SGD 9/trip |
Medium | SGD 5/trip |
Small | SGD 4/trip |
Size of parcel | Delivery Fees |
|---|---|
Extra Large | SGD 12/trip |
Large | SGD 9/trip |
Medium | SGD 5/trip |
Small | SGD 4/trip |
3) Order via Shopee / Lazada
Default Shopee/Lazada orders are fulfilled by platform's third-party logistics like Shopee Express, Ninjavan, etc.
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Usually they take 2-3 working days to reach customers.​
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For assistance on your Shopee/Lazada items/orders, you may contact via Shopee Chat/Lazada Chat. ​
For urgent queries, please drop us a whatsapp at (65) 8714 1885
with your order ID.
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For delivery matters, do seek help from Shopee/Lazada's customer service on assistance.
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Note: Orders placed on Shopee/Lazada are not linked to OwnShop.​
Any transactions on Shopee/Lazada will be addressed only on their platforms with Shopee/Lazada. Ownlikes will not be responsible for any missing/damaged goods delivered by platform's third party logistics.
4) Self Collection / Pick-up
Choose "Seller Store Pick-Up" at check out page in Shopee/Lazada.
OR
Choose "Store Pick-Up" at cart page before making payment in OwnShop.
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Self-Collection is FREE, strictly by appointment only.
You will receive notification (email/call/whatsapp) from us
for orders made in OwnShop/Shopee/Lazada
when we confirmed your order to set up an appointment time
for collection at our warehouse.
Collection Address:
8 Lorong Bakar Batu
#04-03, Singapore 348743
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​Collection hours: 10am - 5:30pm, (avoid lunch time 12pm - 2pm)
If you did not hear from us within 48 hours, do drop us a whatsapp with you order ID
at (65) 8714 1885 for our customer service team to follow up with you.
Important: Do check your spam or junk email folders if you do not receive an email after 48 hours.
Check: If you have provided us your contact number for us to book an appointment time with you.
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- SELF-COLLECTION ORDERS NOT COLLECTED -
After receiving order confirmation email, your orders are to be collected within 14 days after receipt of the email unless otherwise specified.
Orders that are not collected within 14 days will be returned to our collection address above.
Please contact us at contact@ownlikes.com.sg before heading to our collection address.
Orders which remain uncollected for 20 days from the self-collection confirmation email date
shall be forfeited at the discretion of Ownlikes Pte. Ltd. without refunds.
In the event we are not able to ship out your orders within 3 working days for any reason,
we will inform you at the soonest time possible.
There might be possibility that our items run our of stock or the couriers meet with unexpected delays.
In such circumstances, our customer service team will update you at the soonest time possible.
We seek your understanding that we aim to deliver your likes at its best
at the earliest timing as much as we could.
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Thank you for your support. ♥